207 Business Park Dr., Ste. 100
VA Beach, VA 23462
User Support Specialist L1
Employee Type: Full-Time
Location: Quantico, VA
Job Type: User Support
Experience: 5+ Years
Clearance: Top Secret/ SCI
AERMOR LLC is seeking support to ITD spans multiple areas, including project management, engineering, software development and maintenance, data management, systems analysis and integration, program management assistance, daily operations, and customer service. Deployment of capabilities and support of systems at NCIS locations worldwide. The work should be innovative, comprehensive, and executed as an integrated team with the Government.
- Initiate and resolves service request/problem incidents.
- Tracks all action items and referrals through resolution.
- Work with system administrators and developers to ensure services/incidents are completed.
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels.
- Position requires minimum of Security Plus certification.
Required Skills and Experience:
- Minimum of five years of experience working in the IT field supporting systems and users.
- Demonstrated ability to communicate orally and in writing, and displays a positive customer service attitude.
- Prior experience performing this role is required.
- Position shall meet the requirements of an ITA II per the DoD 8570.01-M, requires minimum of Security Plus certification or equivalent.
For more information contact: firstname.lastname@example.org