207 Business Park Dr., Ste. 100
VA Beach, VA 23462
Employee Type: Full-Time
Location: Quantico, VA
Job Type: User Support
Experience: 10+ Years
Clearance: Top Secret/ SCI
AERMOR LLC is seeking support to ITD spans multiple areas, including project management, engineering, software development and maintenance, data management, systems analysis and integration, program management assistance, daily operations, and customer service. Deployment of capabilities and support of systems at NCIS locations worldwide. The work should be innovative, comprehensive, and executed as an integrated team with the Government.
- Manages and operates a centralized service desk.
- Oversees User Support and Help Desk Specialist resolving request/problem incidents.
- Ensures all tickets are properly resolves as quickly as possible.
- Coordinates technical support from other administrators and developers as required.
- Measures effectiveness of incident/problems to determine resolution rates, potential system wide issues.
Required Skills and Experience:
- Minimum of ten years of experience, of which at least five years must be specialized.
- Specialized experience includes: management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems, e.g. Windows, as well as networking and mail standards and supervision of help desk employees.
- General experience includes information systems development, network and other work in the client/server field, or related fields.
- Must have demonstrated ability to communicate orally and in writing and a positive customer service attitude.
- Experience in the day-to-day operation of a service desk.
- Experience with customer relationship management.
- ITIL training and/or certification a plus.
- Demonstrated ability to communicate orally and in writing. Minimum Microsoft Certified Solutions Associate (MCSA) certification at start.
- Position shall meet the requirements of an ITA II per the DoD 8570.01-M, requires minimum of Security Plus certification or equivalent.
For more information contact: firstname.lastname@example.org
User Support Specialist L1