207 Business Park Dr., Ste. 100

VA Beach, VA 23462

User Support Specialist L3

Employee Type: Full-Time

Location: Quantico, VA

Job Type: User Support

Experience: 2+ Years

​Clearance:  Top Secret/ SCI

AERMOR LLC is seeking support to ITD spans multiple areas, including project management, engineering, software development and maintenance, data management, systems analysis and integration, program management assistance, daily operations, and customer service. Deployment of capabilities and support of systems at NCIS locations worldwide. The work should be innovative, comprehensive, and executed as an integrated team with the Government. 

Responsibilities Include:

  • Create and produce service request/problem incident tickets and initiates follow-up to ensure timely disposition and closeout.
  • Tracks all action items and referrals through resolution.
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels.
  • Position requires minimum of Security Plus certification.                                               

Required Skills and Experience:

  • Minimum of two years of experience working in the IT field supporting systems and users.
  • Demonstrated ability to communicate orally and in writing, and displays a positive customer service attitude.
  • Prior experience performing this role is required.
  • Position shall meet the requirements of an ITA II per the DoD 8570.01-M, requires minimum of Security Plus certification or equivalent.       

Apply Now

For more information contact: careers@aermor.com